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EPFO WhatsApp Helpline Numbers for Speedy Redressal of Grievances of Subscribers

The Employees Provident Fund Organisation (EPFO) has launched a WhatsApp helpline service for speedy redressal of grievances of its subscribers. This facility is in addition to various other means of grievance redressal forums of EPFO which include EPFiGMS portal and a dedicated 24x7 call centre. So far, EPFO has redressed more than 1,64,040 grievances and queries through this WhatsApp Helpline Service.

WhatsApp helpline is now functional in all the 138 regional offices of EPFO. Any stakeholders cansimply file grievance or seek guidance on any queries relating to services provided by EPFO, byputting a WhatsApp message on the helpline number of the concerned regional office where the PFaccount is maintained. Dedicated WhatsApp Helpline numbers of all regional offices are available athomepage of EPFO’s official website.

The helpline aims to make the subscribers self-reliant by taking digital initiatives of EPFO to the lastmile, thereby reducing dependence on intermediaries. To ensure expeditious resolution of thegrievance and reply to the queries raised on WhatsApp, each regional office has been equipped witha dedicated team of experts.

The ease of raising query and grievance on WhatsApp will drastically reduce the need for thesubscribers to physically visit EPFO’s offices. This in turn will help maintain social distancing inEPFO’s workplace during COVID-19 pandemic.

EPFO has also launched a facility for bulk transfer of funds from exempted establishments through a single payment.

Exempted establishments are those which have been granted exemption under Section 17 of EPF & MP Act, 1952 and manage the provident fund of members themselves under overall supervision of the Employees' Provident Fund Organisation (EPFO). EPFO has now released the functionality for bulk transfer of funds from exempted establishments to EPFO through a single payment. This facility will enhance ease of doing business by increasing the speed of funds transfer for exempted establishments.

For Ready Reference our Readers the EPFO Whatsapp Helpline Numbers on PAN India basis are provided in the PDF File, annexed below.